NE BUSINESS BUREAU
CHENNAI, NOV 17
Royal Enfield, the global leader in the mid-size (250cc-750cc) motorcycle segment, on Thursday introduced ROYAL ENFIELD WINGMAN, a new, rider-focussed connected vehicle solution in India.‘
The Super Meteor 650 is the first model to get this app as standard. However, the company does plan to offer it on other models in the future.
- After Super Meteor 650, Royal Enfield is expected to offer the Wingman feature in the all-new Himalayan 450 when it gets launched later this month.
- Enables the customers to stay connected with the motorcycle – including critical vehicle health alerts, real-time tracking, riding insights etc, backed by dedicated Royal Enfield GRID support
- Offered with 5 years data plan and Royal Enfield proactive support enabled through the Royal Enfield App
- Currently available only in India, customers booking the Super Meteor 650 from November 16, 2023 will get this feature as standard with a marginal increase of Rs 6,500 for the device, on the ex-showroom price
- Existing Super Meteor customers can opt for this by purchasing the device and with the nominal fitment cost.
The Wingman app provides real-time information about the motorcycle’s health to the rider. Riders can monitor critical parameters, including fuel level, battery status and service alerts. It also has several safety features like engine on/off alerts and location tracking, last parked location and walk-to-my-motorcycle feature.
The Wingman app monitors riding patterns and collects trip information like ride routes, max speed, average speed, etc. It also provides notifications about sudden acceleration and braking.
Royal Enfield has set up a customer support team to assist riders in case of a breakdown. Riders can request service support and roadside assistance using the Grid Support option.
Royal Enfield Wingman is available on both Android and iOS platforms.
Currently available only in India, customers booking the Super Meteor 650 from November 16, 2023 will get this feature as standard with a marginal increase of Rs 6,500 for the device, on the ex-showroom price, and existing Super Meteor customers can opt for this by purchasing the device and with the nominal fitment cost.
Commenting on the launch of the new ‘ROYAL ENFIELD WINGMAN’ feature, B Govindarajan, CEO, Royal Enfield said, “At Royal Enfield, we constantly strive to enhance the riding experience for our customers. ‘ROYAL ENFIELD WINGMAN’ is a significant step in this direction, providing riders with a more connected and safer experience. It complements our commitment to offering premium quality and innovative solutions to our riders. Currently launched in India, we strongly believe that this new connected vehicle solution will further elevate the riding experience of the customers and allow them to stay closely connected with their motorcycle and the brand Royal Enfield.”
A critical aspect of Royal Enfield Wingman is that it provides absolute peace of mind and convenience to the owner. Riders can receive proactive Royal Enfield GRID support with real-time guidance and vehicle alerts. This initiative will allow riders to plan their ride at any point in time with full confidence of having the service support and road-side assistance. Royal Enfield has set up a full-fledged customer support team who will reach out to the customers proactively if a customer is likely to encounter a technical snag with his or her motorcycle. Riders can also choose to call the GRID Support at a click of a button in the app in case of any assistance that may be required during the ride anytime and anywhere in the country.
