- Customer experience remains central to our growth strategy: SBI Chairman
- Global Finance magazine will present the award to SBI Chairman, Shri C.S. Setty at the annual event titled World’s Best Bank in Washington, D.C., on October 18, 2025 during the IMF/World Bank Annual Meetings
- The World’s Best Bank awards evaluate institutions across over 150 countries and 11 global regions, based on a combination of editorial analysis and insights from financial professionals worldwide
NE BUSINESS BUREAU
MUMBAI, JULY 19
State Bank of India, the nation’s largest bank, is adjudged the World’s Best Consumer Bank for 2025 by Global Finance magazine. The evaluation was based on the publication’s comprehensive research and analysis, enriched by insights from corporate finance executives, analysts, and bankers across the globe. Global Finance magazine will present the award to SBI Chairman C.S. Setty at the annual event titled World’s Best Bank in Washington, D.C., on October 18, 2025 during the IMF/World Bank Annual Meetings.
Speaking on the occasion, SBI Chairman,CS Setty expressed his appreciation, “A heartfelt thanks to all our esteemed customers, dedicated employees and all other stakeholders for their unwavering trust.”
He further added, “Customer experience remains central to our growth strategy. By simplifying on-boarding, enabling vernacular voice banking, and ensuring 24/7 digital support, we aim to deliver a seamless and inclusive experience across geographies, particularly for emerging segments in rural and semi-urban areas. Further, we are building omni-channel engagement models, supported by hyper-personalised offerings powered by AI.”
This global recognition reaffirms SBI’s commitment to serving its 52 crore+ customers with innovation, inclusivity, and excellence, delivering world-class banking experiences across every corner of the nation and beyond.
Global Finance, a recognised financial publication with readership of 50,000 across 193 countries, has been a trusted source for corporate leaders, central bankers, and C-suite executives for nearly four decades. The World’s Best Bank awards evaluate institutions across over 150 countries and 11 global regions, based on a combination of editorial analysis and insights from financial professionals worldwide. The scale, credibility, and audience of the magazine make this award a significant benchmark of global banking excellence.
