- Pan-India ICT and digital infrastructure provider sharpens customer-centric growth strategy with senior leadership hire
- Former Tata Communications executive to steer customer success as a strategic business function tied to retention, governance and revenue outcomes
- Appointment underscores Ishan’s focus on customer lifetime value, operational predictability and experience-led enterprise transformation
- Gujarat-headquartered company eyes next phase of scale-up in an AI-driven, cloud-first economy with stronger leadership depth
NE BUSINESS BUREAU
AHMEDABAD, JUNE 24
In a strategic leadership move aligned with its next growth chapter, Ishan Technologies has appointed Abhijit Saha as Vice President – Customer Success, signalling a sharper push towards customer lifetime value, predictable growth and experience-led enterprise transformation.
The appointment comes as the Gujarat-headquartered, pan-India ICT and digital infrastructure provider deepens its focus on building a customer-centric organisation, with Customer Success increasingly emerging as a core lever for business growth, retention and long-term enterprise value creation.
Saha joins Ishan Technologies with nearly two decades of experience across the telecom and ICT sectors, having held leadership roles at Tata Communications, Tata Tele Business Services, Reliance Communications and MTS India. Most recently, he led Customer Success for Enterprise Business at Tata Communications, where he was responsible for driving customer retention, lifecycle governance and revenue outcomes across enterprise accounts while aligning customer experience with business growth.
At Ishan Technologies, Saha will lead the Customer Success function with a mandate to transform it into a strategic growth engine — shifting it from a support-led framework to a revenue-aligned, outcome-driven organisation. His responsibilities will include institutionalising process discipline, governance and data visibility, improving predictability across collections, installations and customer health, and building a scalable operating model capable of delivering measurable business and financial outcomes.
Commenting on the appointment, Purvi Kotecha, Director, Ishan Technologies, said, “Over the past 25 years, Ishan Technologies has built trusted digital infrastructure for enterprises across India. As we enter our next phase of growth, our differentiation will increasingly be defined not only by the technology we build but by the value we help customers realise from it. Customer Success is therefore becoming a strategic pillar of our business, driving stronger customer relationships, higher lifetime value, and sustainable growth. Mr. Abhijit Saha brings deep experience in building strong enterprise customer relationships and leading transformation at scale.”
Commenting on his appointment, Abhijit Saha, VP – Customer Success, Ishan Technologies, said, “Ishan Technologies has built a strong reputation for delivering reliable digital infrastructure and enterprise solutions to customers across India. The company is at an exciting stage of growth, and I look forward to building a customer success organisation that drives measurable business outcomes. My focus will be on creating a scalable, insight-led framework that strengthens customer relationships, improves operational excellence, and contributes meaningfully to the company’s growth ambitions.”
The appointment further strengthens Ishan Technologies’ leadership bench as the company continues investing in talent, platforms and digital infrastructure to support enterprises, governments and institutions in an increasingly AI-driven and cloud-first economy.
Headquartered in Gujarat, Ishan has outlined an ambitious roadmap for its next phase of expansion, targeting a 10x scale-up over the next three to four years as it moves from execution to platform excellence, while continuing to anchor its growth on customer experience, reliability and trust.
