NE BUSINESS BUREAU
MUMBAI, APRIL 3
Fincare Small Finance Bank on Thursday announced the launch of its multilingual conversational BOT in its WhatsApp Banking application; an industry-first initiative – this will give a huge fillip to the efforts of Fincare SFB to provide customers the “banking with ease” feature, says a bank release.
In the current times of social distancing and staying indoors, Fincare SFB is ensuring to keep no stone unturned in not only keeping banking services, an essential service, fully functional but also enabling customers to avail of these services from the comfort of their homes.
The Multi-lingual option is an added delight and enables a wider customer base, especially those in rural areas, to use this platform. Currently available in English and Hindi, Fincare aims to enable other languages like Gujarati, Tamil, Kannada and more, shortly. The feature permits transactions such as Know Customer ID, Balance inquiry, Mini Statement, Account Statement download, Cheque Status Enquiry, Stop cheque payment, Debit Card block request, Cheque book request, etc.
Commenting on this innovative digital initiative, Rajeev Yadav, MD & CEO, Fincare SFB said, “In our constant endeavor to enhance our connect with our customers and serve them even better, we have introduced banking services via a multilingual conversational BOT on WhatsApp. All the services are instantaneous and secured. We aim to provide seamless banking experience to those customers who need the most, especially in these times of lockdown. This feature is another feather in the cap of the Bank’s mission for financial inclusion”.
The process to avail these services is simple and conversational. A Customer of the Bank needs to first save the verified WhatsApp Number -. 72111 00400- in their contact list and then start a conversation on WhatsApp by typing “Hi”.
