- Patel launches the updated website of the Chief Minister’s Office (CMO), SWAGAT (State-Wide Attention on Grievances by Application of Technology) Online, and two new parameters of CM Dashboard
- Joint efforts needed to reach people through maximum use of technology: Gujarat CM
- The real time performance measurement system 2.0 will provide constant updates to ministers and secretaries of the department on the achievements of public schemes as well as gaps and scope for special work
NE NEWS SERVICE
GANDHINAGAR, DEC 25
Mistakes can be made by other officials and employees, but those in the Chief Minister’s Office should not leave room for mistakes and must work with the mantra of ‘zero-error’, Chief Minister Bhupendrabhai Patel said here on Monday.
મુખ્યમંત્રીશ્રી કાર્યાલયના વરિષ્ઠ અધિકારીઓ અને કર્મચારીઓની ઉપસ્થિતિમાં આયોજિત આ કાર્યક્રમમાં મુખ્યમંત્રીશ્રીએ જણાવ્યું હતું કે, માનનીય વડાપ્રધાન શ્રી નરેન્દ્રભાઈ મોદીએ ગુડ ગવર્નન્સના મંત્રને ચરિતાર્થ કરી ગુજરાત અને દેશને વૈશ્વિક ઓળખ અપાવી છે. તેમણે ટેકનોલૉજીના મહત્તમ ઉપયોગ થકી… pic.twitter.com/h7k15dbg6o
— CMO Gujarat (@CMOGuj) December 25, 2023
He was speaking at an event to mark Good Governance Day, which is celebrated nationwide on the birth anniversary of former prime minister Atal Bihari Vajpayee.
On the occasion, Patel launched the updated website of the Chief Minister’s Office (CMO), SWAGAT (State-Wide Attention on Grievances by Application of Technology) Online, and two new parameters of CM Dashboard.
“Good governance has been realised by easy and quick delivery of services to the people of the state. By working with a bottom-up approach, the state government has provided an excellent example of good governance,” he said.
‘વાઈબ્રન્ટ કાંકરિયા કાર્નિવલ-2023’ ના શુભારંભ પ્રસંગે મુખ્યમંત્રીશ્રી, અન્ય મહાનુભાવો તેમજ વિશાળ સંખ્યામાં નગરજનોની ઉપસ્થિતિમાં કલાકારો દ્વારા રજૂ કરવામાં આવેલ કલા-સંસ્કૃતિની ભવ્ય પ્રસ્તુતિની ઝલક. pic.twitter.com/vzwZ87L5Z6
— CMO Gujarat (@CMOGuj) December 25, 2023
“Joint efforts of all are necessary to reach the people through the maximum use of technology. An officer should not do what he thinks fit for good governance, but to effectively implement consensus decisions made through teamwork,” the CM asserted.
The ‘Viksit Bharat Sankalp Yatra’ has been launched to ensure welfare schemes reach their true beneficiaries with 100 per cent saturation, he said.
During the yatra services are being provided to the beneficiaries at their doorsteps with the government reaching out to the people, the CM added.
Mistakes can be made by other officials and employees, but those in the Chief Minister’s Office should not leave room for mistakes and must work with the mantra of ‘zero-error’, Patel asserted.
The new CMO website is packed with features such as easy navigation and access, mobile responsive pages, and easy sharing of news and press releases, while new features have been added to the updated website of SWAGAT, including an auto escalation matrix system for quick disposal and monitoring of applications, a government release said.
If citizens’ queries are not resolved within the stipulated time frame, the application is automatically transferred to the higher authority, it said.
Apart from this, real time performance measurement system 2.0 and department performance alert monitoring system have been introduced to make the CM Dashboard more effective, the release said.
The real time performance measurement system 2.0 will provide constant updates to ministers and secretaries of the department on the achievements of public schemes as well as gaps and scope for special work, it said.
SWAGAT acts as a bridge between citizens and the government using technology by solving their day-to-day grievances in a quick and time-bound manner, the release said.
Chief Secretary Raj Kumar stated that utilising the various resources of the country and society for the development and benefit of the common man is what defines good governance. This approach emphasises administrative transparency, accountability, responsiveness, non-discriminatory action, effectiveness, and administration within the law.
Education Minister Kuber Dindor and Minister of Women and Child Development Bhanuben Babaria were present at this occasion.
Kamal Dayani, Additional Chief Secretary of the General Administration department; Principal Secretary of the General Administration Department Dhananjay Dwivedi, and the Principal Secretary of the Urban Development Department Ashwini Kumar, were also present at this event.
