NE BUSINESS BUREAU
MUMBAI, APRIL 8
With customer-centricity at the core of its operations, two-wheeler major Hero MotoCorp has extended the duration of all its warranty and free services because of the nationwide COVID-19 lockdown, says a company release.
For the benefit of all its existing customers, the company has extended services that were getting exhausted during the lock-down period. These services have been extended to ensure that all customers maintain social distancing and are not required to visit dealerships in a rush.
The extended services include all scheduled Free Service (FSC), all services under Joyride (AMC) expiring on April 30 will be extended till June 30, 2020. Further, all vehicles for which the warranty is expiring during the lockdown period will be extended till June 30, 2020 (as per terms and conditions of warranty)
Hero MotoCorp is also offering Road Side Assistance, where permitted by local authorities.
The company is operating a toll-free 24×7 customer helpline number (18002660018) to support all customer queries related to sales, after-sales, service, warranty, and other support.
