NE BUSINESS BUREAU
NEW DELHI, JUNE 15
Hilton has announced, on Monday, begun rolling out its new cleanliness programme across its properties around the world. Hilton CleanStay Room Seal. – NE photo
The company says the Hilton CleanStay programme, created in collaboration with Lysol and Dettol maker, RB and Mayo Clinic, will be implemented across its 18 brands by mid-July.
Hilton is among a number of hotel companies around the world that have introduced new cleanliness programmes to meet new health and safety concerns amid the coronavirus pandemic. Changes are being made to housekeeping, dining, as well as the check-in and check-out processes.
“Though our hospitality may look different in the short term, around the world we are eager to welcome our guests once more and create the unforgettable experiences they have come to expect from Hilton,” said Chris Nassetta, president and CEO of Hilton.
The company says guests can expect the following changes as part of its CleanStay programme:
• Online: Even before they travel, guests will find a new landing page at Hilton.com/cleanstay which will detail what they can expect during their stay. In addition, property websites will be updated to indicate that the new cleaning protocols and procedures have been implemented.
• The Lobby: Guests who desire a contactless arrival experience can check-in, choose their room, unlock their door with a Digital Key, and check-out using their mobile devices through the free Hilton Honors mobile app. This option is available at more than 4,700 participating Hilton properties worldwide for guests who book directly via the Honors app or at Hilton.com. For guests who prefer a traditional check-in, physical distancing measures will be in place directing guests on how to move through the in-person check-in and check-out process in a safe way.
“Protecting people from illness is core to RB and our global germ prevention portfolio,” said Rahul Kadyan, EVP, North America, Hygiene/Home, RB.
“Our brands are built on trust, scientific efficacy, and our desire to educate consumers around the world to help break the chain of infection. This is an ideal partnership for RB to help drive the highest standards in hygiene and give consumers the confidence to enjoy the Hilton experience.”
Throughout the development of Hilton CleanStay, Mayo Clinic has offered their medical expertise to advise Hilton on training methods, cleaning protocols, and quality assurance. Additionally, Mayo Clinic has advised on new technologies and methods from the healthcare industry that can benefit the cleanliness and disinfection programs at Hilton hotels.
“Personal safety is extremely critical as we re-open business and recreational activities around the globe,” said Stacey Rizza, M.D., a Mayo Clinic infectious disease specialist. “We are proud to bring Mayo Clinic’s expertise and knowledge to the COVID-19 response on a national and global scale. Mayo is honored to work with Hilton staff and to advise them on the program protocol and training.”
