NE NEWS SERVICE
NEW DELHI, OCT 19
A Zomato executive on being informed about the customer’s inept knowledge of Hindi had argued that Hindi is the national language of the country and therefore, everyone must know a bit of the language.
DMK MP Kanimozhi took her twitter handle to react with the hashtag #Hindi_Theriyathu_Poda and went viral in social media on Tuesday.
The customer care of some companies operate only in select languages. It should be made mandatory for companies to serve their customers in their local language. A customer doesn’t necessarily need to know Hindi or English. #Hindi_Theriyathu_Poda (3/3)
— Kanimozhi (கனிமொழி) (@KanimozhiDMK) October 19, 2021
Online food aggregator Zomato issued an apology to a customer denied a refund by the company’s customer care for not knowing Hindi. Further, the company informed that the customer service executive in question has been terminated.
An ignorant mistake by someone in a support centre of a food delivery company became a national issue. The level of tolerance and chill in our country needs to be way higher than it is nowadays. Who's to be blamed here?
— Deepinder Goyal (@deepigoyal) October 19, 2021
Ordered food in zomato and an item was missed. Customer care says amount can't be refunded as I didn't know Hindi. Also takes lesson that being an Indian I should know Hindi. Tagged me a liar as he didn't know Tamil. @zomato not the way you talk to a customer. @zomatocare pic.twitter.com/gJ04DNKM7w
— Vikash (@Vikash67456607) October 18, 2021
The customer, Vikash, tweeted with the hashtag “Reject_Zomato” screenshots of his conversation with the customer care executive. The Zomato executive on being informed about the customer’s inept knowledge of Hindi, suggested, “For your kind information Hindi is our national language. So it is very common that everyone should know Hindi little bit.”
The customer was demanding a refund for being sent an incomplete order.
Zomato’s statement further informed that it was working on a Tamil version of the app. Singer and composer Anirudh Ravichander has been signed as the local brand ambassador, Zomato stated. Additionally, it had localised its marketing communication in the local language in Tamil Nadu. A customer care service centre in Tamil is being set up in Coimbatore, the company informed.
The company’s co-founder Deepinder Goyal took to Twitter saying that “an ignorant mistake” became a national issue, adding that “ the level of tolerance and chill in our country needs to be way higher”
