NE BUSINESS BUREAU
AHMEDABAD, MARCH 26
Vodafone Idea on Thursday said it is monitoring traffic patterns and remains confident of handling the surge in voice and data services demand amid country-wide lockdown to tackle the spread of coronavirus, as the company appealed to the telecom department to clear pending applications for spectrum allocation.
The telecom company, in an advisory, said it has activated a pandemic response plan with risk mitigation protocols while ensuring continuity of mission-critical processes, to ensure uptime and smooth running of telecom networks, classified as essential services.
“We are hopeful that the Department of Telecommunications(DoT) would expedite our spectrum liberalization requests and regularize our backhaul spectrum. The Government realises the critical role of telecom services during this crisis and is taking necessary steps to enable smooth functioning of telecom operations,” Vodafone Idea Ltd (VIL) said.
A comprehensive pandemic response plan with requisite risk mitigation protocols has been activated while ensuring continuity of mission-critical processes for keeping VIL networks working, given the essential nature of telecom services.
“Our Business Continuity Plans are being diligently reviewed across all operations. Our flagship Super network operations centre, located in Pune and Hyderabad, is the nerve centre of all 22 circles with centralised monitoring and control of our network, and also ensures business continuity with geo-redundancy,” the advisory said.
All enterprise services also continue to be monitored, to ensure business continuity, it added.
“We have set up virtual war rooms where key team members are participating through concalls and video-conferencing,” it said.
The company is continuously monitoring the traffic pattern and said it is confident in handling the growing demand for voice and data services during the lockdown period.
The infrastructure and technology deployments are substantially helping in managing the traffic spike.
