R ARIVANANTHAM
CHENNAI, FEB 19
In a significant development within India’s emerging consumer utility-tech space, ‘Get Thunai’, a smart documentation and service support application, was formally launched at The Leela Palace Chennai on Thursday. Designed to eliminate one of the most persistent consumer pain points — misplaced purchase bills and warranty records — the platform introduces a structured digital ecosystem enabling secure storage and rapid retrieval of product documentation.
Developed by Peruvallatthan Thirumavalavan Global Solutions Private Limited (PTGS), the application responds to a recurring service industry challenge where customers often face warranty claim delays or rejection due to missing invoices. By positioning the bill as a critical transactional asset, Get Thunai aims to transform documentation management into a proactive digital service layer.
- PTGS rolls out consumer-first platform blending invoice vault, warranty tracker and service marketplace in one ecosystem
- Dual-app architecture connects households, enterprises and verified technicians for structured, brand-aligned support delivery
- Tiered subscription model unlocks scalable adoption from home users to large institutions managing thousands of assets
- Founders target one lakh users and 5,000 service experts to power a responsive nationwide support network
Digital vault for product ownership and lifecycle tracking
Built on the philosophy “One App. One Bill. One Trusted Service Partner,” Get Thunai allows users to upload and maintain comprehensive product details including invoice information, serial numbers, purchase dates, warranty validity and supporting images within a centralised platform.
The application is engineered for diverse user segments — individuals, families, retail stores, service centres, workshops, offices and enterprises — enabling unified management of product records across personal and professional environments. By digitising paperwork vulnerable to loss or damage, the platform delivers clarity, traceability and peace of mind throughout the product lifecycle.
Service connectivity with skill-based technician matching
Beyond storage capabilities, Get Thunai integrates a complaint and assistance module through which users can raise service requests directly within the app. Structured workflows facilitate callback coordination and connection to appropriate service partners.
A distinguishing capability lies in the platform’s emphasis on assigning technicians with relevant brand expertise and technical competencies, reducing the likelihood of incorrect service handling and subsequent complications. The solution also supports documentation and service linkage for automobiles, expanding its utility footprint beyond consumer electronics.
To maintain operational clarity, the ecosystem operates through two dedicated applications — a Customer App for documentation and service management and a Partner App for authorised professionals — fostering coordinated engagement while preserving customer-centricity.
Subscription-led monetisation strategy
Get Thunai introduces a flexible pricing architecture aligned with user scale. Home users can access a free plan supporting up to 10 products or upgrade to a ₹99 annual plan for 50 products. Retail shops and service centres can subscribe at ₹199 annually for 200 products, while workshops and small manufacturing units may opt for a ₹499 annual plan covering 500 assets. Corporate and institutional customers can access enterprise plans starting at ₹25,000 per year for up to 5,000 assets. Service professionals can enrol under a Technician plan priced at ₹1,199 per month, offering customer lead generation and call masking features.
Across all plans, storage policies permit up to five images per product with a one-megabyte limit per image under a replace-only update framework.
Leadership vision and market ambition
The platform was unveiled by Laxman Mannaji Rao, Managing Director, and Sudha Laxman, Director of PTGS.
Addressing the gathering, Laxman Mannaji Rao stated, “The genesis of Get Thunai lies in my real-time experience as an authorized service partner for a leading consumer durable brand. I witnessed numerous customers facing genuine hardship because they were unable to produce their original purchase bills during warranty claims. Many deserving cases encountered delays or rejection solely due to documentation issues. This recurring concern motivated me to explore a sustainable technological solution.”
He further remarked, “After consulting with IT professionals, studying consumer behaviour, and understanding systemic gaps in service processes, we developed Get Thunai as a structured platform that assures customers of rightful support. Our objective is to eliminate anxiety during critical service situations and ensure that every consumer has organized, accessible, and reliable documentation at their fingertips. Within the first year of operations, we aim to onboard one lakh users onto the platform and also build a strong network of 5,000 verified technicians and service experts across regions, thereby establishing a robust and responsive service ecosystem.”
Sudha Laxman, Director expressed her enthusiasm at the launch and stated, “Get Thunai is not merely a digital application; it is the foundation of a structured support ecosystem. The initiative creates direct and indirect employment opportunities for skilled technicians, IT professionals engaged in application development, backend operational teams, and authorized service partners. We are delighted to launch a platform that simultaneously empowers professionals and strengthens customer confidence.”
Scalable ecosystem with legacy-inspired vision
PTGS positions Get Thunai within a broader philosophy of building sustainable systems influenced by historical administrative and engineering excellence. With a scalable digital architecture and increasing consumer acceptance of paperless documentation, the platform signals opportunities for partnerships, ecosystem expansion and investor participation.
As India’s utility-tech segment gathers momentum, Get Thunai emerges as a strategic bridge linking documentation, service access and professional expertise — redefining bill storage from a passive archive into an active service enablement layer.
