- First-of-its-kind neighbourhood kiosk launched in South Bopal to simplify PNG services
- 100 ‘Gas Mitra Corners’ planned to boost last-mile customer engagement
- One-stop digital hub brings billing, connections and support closer to consumers
NE BUSINESS BUREAU
AHMEDABAD, APR 24
In a major consumer-friendly move, Adani Total Gas Limited (ATGL) has unveiled its first Adani Gas Mitra Corner in South Bopal, Ahmedabad—ushering in a new era of accessible, neighbourhood-based customer service for piped natural gas (PNG) users.
Designed as a one-stop facilitation point, the Gas Mitra Corner—set up in collaboration with a local medical store—enables consumers to access a full suite of PNG services at a familiar, everyday location. From applying for new connections and registering service complaints to bill payments, geyser applications and viewing billing history, the digital kiosk delivers seamless, end-to-end support under one roof.
The initiative is set to scale rapidly, with 100 such kiosks planned across ATGL’s service areas. To support this rollout, the company has begun training local partners, strengthening both employment opportunities and community engagement. By decentralising customer care, ATGL aims to eliminate the need for long-distance travel to service centres, making gas services more convenient and accessible.
Beyond convenience, the move also promotes wider adoption of PNG—a fuel widely regarded as safe, clean and reliable. Offering uninterrupted supply, reduced carbon emissions and freedom from cylinder logistics, PNG is increasingly emerging as a preferred choice for urban households, especially amid global energy uncertainties.
This initiative also aligns with India’s broader push towards cleaner energy solutions and reduced dependence on imported fuels. By embedding services within neighbourhood ecosystems, ATGL is not just enhancing customer experience but also accelerating the transition to sustainable living.
An official spokesperson of Adani Total Gas Limited said, “The launch of the Adani Gas Mitra Corner is a strong demonstration of our commitment to customer delight. By taking our services closer to where customers live and work, we are making PNG access simpler, faster and more convenient. This innovative model leverages familiar neighbourhood locations and digital kiosks to deliver all customer services seamlessly. We plan to replicate this initiative across other Geographical Areas, reducing dependency on conventional customer care centres and enhancing ease for our consumers.”
