- Union Home Minister orders comprehensive modernisation of National Cyber Crime Helpline 1930 to ensure every cyber fraud victim receives immediate assistance
- AI-driven complaint management, National Call Centre and upgraded State helplines to create faster, smarter and citizen-centric cyber crime response system
- Around one lakh victims already benefitted through Money Restoration and Grievance Redressal Mechanism as government strengthens cyber financial fraud recovery framework
- Centre directs States and UTs to upgrade infrastructure, manpower and Interactive Voice Response systems for seamless complaint handling and quicker fund restoration
- Robust action planned against mule bank accounts as Government intensifies nationwide crackdown on cyber criminals exploiting the digital economy
- Modi Government reinforces commitment to building a secure, technology-driven cyber ecosystem where every complaint matters and every victim gets timely justice
NE LEGAL BUREAU
NEW DELHI, JUNE 17
In a major push to strengthen India’s cyber security architecture and create greater public awareness against rising online frauds, Union Home Minister and Minister of Cooperation Amit Shah has directed a comprehensive modernisation of the National Cyber Crime Helpline 1930, with the integration of Artificial Intelligence (AI) and advanced technologies to ensure faster response and timely assistance to every victim.
Chairing a high-level review meeting in New Delhi, Union Home Minister assessed the functioning of the National Cyber Crime Helpline 1930 and various citizen-centric mechanisms established to provide immediate relief, particularly in cases of cyber financial frauds.
Emphasising the growing importance of the helpline, Amit Shah said:
“The National Cyber Crime Helpline 1930 has emerged as an important platform for enabling citizens to register complaints related to cyber crimes, in a simple and prompt manner, especially financial cyber frauds.”
He stressed that every citizen seeking assistance through the helpline should receive timely support and that no complaint should remain unattended or pending.
AI to Power the Next Generation Cyber Response System
To make the national response mechanism more efficient and citizen-friendly, Shri Amit Shah directed that the 1930 Helpline be comprehensively modernised through the adoption of Artificial Intelligence and advanced digital technologies.
The upgraded platform is expected to facilitate faster complaint registration, intelligent call routing and more effective grievance management, significantly reducing response time for victims.
The Union Home Minister reiterated: “The Modi Government is committed to building a secure, technology-driven and citizen-centric cyber crime prevention and response mechanism.”
State Helplines to Get Technology and Infrastructure Boost
Recognising the increasing volume of cyber crime complaints across the country, Shri Amit Shah directed that 1930 Call Centres operating in all States and Union Territories be further strengthened through improved technology and infrastructure.
While the Ministry of Home Affairs will provide support for hardware and technological upgrades, States and Union Territories will be requested to ensure adequate manpower for timely disposal of complaints.
He also directed that all State-level 1930 Call Centres be equipped with robust Interactive Voice Response (IVR) systems to enable efficient call management and seamless routing of complaints.
National-Level Call Centre to Ensure No Victim Is Left Behind
With the objective of ensuring that every distress call receives attention, Shri Amit Shah approved the establishment of a National-Level 1930 Call Centre with sufficient manpower and call handling capacity.
The national facility will automatically attend calls that remain unanswered at State-level centres, ensuring prompt complaint registration and immediate assistance to victims of cyber crime across the country.
Money Restoration Mechanism Brings Relief to Nearly One Lakh Victims
The review meeting also examined the performance of the Citizen Financial Cyber Fraud Reporting and Management System (CFCFRMS), a flagship initiative designed to block fraudulent financial transactions through the banking network and improve the chances of recovering stolen money.
Union Home Minister highlighted that the Ministry of Home Affairs issued a Standard Operating Procedure (SOP) in January 2026 for speedy disposal of cyber financial fraud cases through coordinated action involving banks, financial institutions and law enforcement agencies.
The SOP has also received judicial backing, with the Supreme Court directing all High Courts to ensure its implementation.
Shri Amit Shah directed regular monitoring of the Money Restoration Module (MRM) and Grievance Redressal Module (GRM) under CFCFRMS to ensure faster complaint resolution and prompt return of funds to victims.
He further instructed that swift action be taken in cases involving unnecessarily frozen bank accounts and accountability fixed wherever delays occur.
So far, around one lakh citizens have benefitted from the Money Restoration and Grievance Redressal Mechanism, while officials informed the meeting that approximately 94 lakh bank accounts from which funds can potentially be restored have been uploaded under the framework.
Crackdown on Mule Bank Accounts
Highlighting another critical challenge, Amit Shah emphasised the need for stronger measures to eliminate mule bank accounts, which are widely used by cyber criminals to facilitate financial frauds.
He said that through coordinated efforts involving the Indian Cyber Crime Coordination Centre (I4C), State Governments, law enforcement agencies, banks and financial institutions, India will continue to strengthen its cyber security ecosystem while ensuring prompt and effective assistance to every victim of cyber crime.
The renewed focus on Dial 1930, AI-driven response systems, faster fund restoration and coordinated national action marks another significant step towards creating a safer digital ecosystem where citizens can report cyber fraud without delay and seek immediate assistance before financial losses become irreversible.
