- National Postal Workers Day shines the spotlight on thousands of postal personnel who connect every household through dedication, resilience and public service
- Postmaster General Krishna Kumar Yadav says postal workers remain the backbone of India’s delivery infrastructure despite the digital revolution
- From Aadhaar and passports to banking, DBT, e-commerce and financial inclusion, India Post has evolved into a trusted citizen service network
- More than 11,300 postal delivery personnel across Gujarat serve millions every month, ensuring seamless last-mile connectivity in urban, rural and remote regions
- Technology-enabled postmen are redefining public service with smartphones, digital banking, e-KYC and doorstep governance under the motto ‘Dak Sewa, Jan Sewa’
NE BUSINESS BUREAU
AHMEDABAD, JUNE 30
From delivering handwritten letters to enabling Digital India at the doorstep, India’s postal workforce has quietly transformed into one of the country’s most trusted public service networks. As the world marks National Postal Workers Day on July 1, India Post is celebrating the extraordinary commitment of the men and women who continue to bridge distances, deliver essential services and strengthen the nation’s last-mile connectivity—often under the most challenging conditions.
Observing National Postal Workers Day, Postmaster General, North Gujarat Region, Krishna Kumar Yadav paid tribute to the unwavering dedication of postal employees, describing them as the enduring backbone of India’s delivery infrastructure and a vital bridge between the government and citizens.
He noted that while communication technologies have undergone a dramatic transformation, the role of postal workers has only expanded with time.
“Postal workers remain the backbone of delivery infrastructure, providing last-mile services to citizens.”
Krishna Kumar Yadav explained that National Postal Workers Day originated in Seattle, Washington (USA) in 1997 before gradually gaining recognition across several countries, including India, as a day dedicated to honouring the tireless efforts of postal personnel.
“This day is celebrated across the world to honour and appreciate the relentless dedication of postal workers who keep our communities connected.”
Beyond Letters: India Post’s Expanding Public Service Mission
Today, India Post has evolved far beyond a traditional communication network into one of India’s most trusted citizen-centric service platforms.
From delivering Aadhaar cards, passports, PAN cards, voter identity cards, driving licences, ATM cards, cheque books, PM Vishwakarma toolkits, examination materials, temple prasad and even Gangajal, postal workers ensure that critical services reach every household, regardless of geography.
Operating under the motto “Dak Sewa, Jan Sewa”, India Post continues to simplify citizens’ lives by extending reliable services to villages, towns and cities across the country.
Krishna Kumar Yadav said postal workers routinely overcome harsh weather, difficult terrains and long travel distances to ensure timely delivery of letters, parcels, e-commerce consignments, medicines and essential government services.
Technology Has Reinvented the Modern Postman
The familiar image of the postman carrying letters has now been replaced by a digitally empowered public service professional equipped with smartphones and smart devices.
“The Postman is the most visible face of the Department of Posts. Along with ‘Dakia Dak Laya’, ‘Dakia Bank Laya’ is now equally important.”
Today, postal personnel are conducting e-KYC, facilitating Aadhaar enrolment and updates, delivering Direct Benefit Transfers (DBT), enabling Jan Suraksha Schemes, supporting Pradhan Mantri Fasal Bima Yojana, issuing e-Shram Cards, providing vehicle insurance, generating Digital Life Certificates, and functioning as mobile banking correspondents through the Aadhaar Enabled Payment System (AePS).
Children below five years can also be enrolled for Aadhaar at their doorstep, making digital identity services more accessible, particularly in rural India.
According to Krishna Kumar Yadav, more than 8,600 Aadhaar enrolment and updation services are carried out every month through CELC.
Gujarat’s Postal Network Powers Millions of Deliveries
The Gujarat Postal Circle currently has over 3,300 postmen and more than 8,000 Gramin Dak Sevaks, who collectively visit households every day across the state.
Together, they deliver an average of over 52 lakh Speed Post articles and parcels besides more than 1.55 crore ordinary letters every month, reflecting the enormous scale of India’s postal network.
Nationally, India Post handled over 3.92 billion mail articles during the financial year 2024–25, underscoring its continuing relevance even in an increasingly digital world.
To further improve efficiency, India Post has introduced innovative initiatives such as Cash on Delivery for e-commerce, Doorstep Service App, Android-based Smart Delivery, and enhanced financial services delivered directly through postmen.
Krishna Kumar Yadav emphasised that postal workers continue to serve as an indispensable lifeline for rural, tribal, hilly and remote regions where private courier networks and digital infrastructure remain limited.
